Moti

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  • How can I change my Credit Card information?

    If you are interested in changing the credit card details you have provided when you signed up, there are two options available for you: 1. You may complete the Payment Authorization Form attached ...

  • How do I contact the insurance company?

    You can contact the WEA insurance company either by phone (+13054058929) or by email (healthservice@pagroupco.com) 

  • How can I pay my premium?

    You can pay your premium: 1) Via credit card, through this secure online link: monthly, quarterly, semi-annually, annually 2) Via Bank transfer, making annual payments only. Make sure all your bank...

  • Pre-Certification for medical treatments

    What is a Pre-Certification? Pre-Certification is the process by which you can obtain approval for certain non-emergency, medical procedures or treatments prior to the beginning of the proposed med...

  • How to send a pre-certification for medical procedure?

      There are some procedures that require pre-certification. Please follow the instructions in order to send the company your pre-certification: Log in to your Online Member Zone. (Forgot your pass...

  • Pregnancy claims under the WEA policy

    The claim process for maternity and pregnancy benefits under the WEA policy is slightly different than for normal claims, so we recommend being familiar with the following information: A pregnancy...

  • Deductible

    The deductible is the amount you must pay for your healthcare before the plan begins to pay for the medical care. This amount will not be reimbursed to you. You can increase the deductible you are ...

  • Dependents

    A dependent is a member of your family, who is enrolled under the policy with the insurance company after meeting all the eligibility and requirements and for whom premiums have been received by th...

  • Explanation of benefits

    A statement of the benefits that have been billed to the healthcare provider on your behalf, in response to treatment you have received. It will also include charges to you (the amount you will be e...

  • Direct Billing

    Direct billing is a direct arrangement connection between your health insurance provider and your doctor, hospital, etc, where these medical professionals send bills for services to your health ins...